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Frequently Asked Question

We will respond patiently and carefully to any consultation or feedback from customers.

  • Q. 1.How long can i get the feedbacks after we sent the inquiry? 

    We will reply you within 12 hours in working day.
  • Q. 2.Are you a direct manufacturer or trading company?

    We have our own international trade department. We produce and sell our own products.
  • Q. 3.Can you do customized products?

    Yes,we are mainly doing customized products according to the customers’ drawings or samples.
  • Q. 4.What is your company's production capacity?

    We have a professional production line, the annual production of aromatherapy candles and various kinds of aromatherapy products more than 50 million sets.
  • Q. 5.How to guarantee the quality of your goods?

    After each process, we will have corresponding inspection. For the finished products, we will do 100% full inspection according to the customer's requirements.
  • Q. 6.What’s the payment term?

    when we quote for you,we will confirm with you the way of transaction,fob,cif,cnf,etc. for mass production goods, you need to pay 30% deposit before producing and70% balance against copy of documents.the most common way is by t/t. l/c is also acceptable.
  • Q. 7.How to deliver the goods to us?

    Usually we ship the goods by sea, because we are in Suzhou and our Shanghai port is only half an hour's drive, so it is very convenient to export by sea. Of course, if the customer's goods are urgent, we can also air freight, Ningbo Airport and Shanghai International Airport are very close to us.
  • Q. 8.Where are your products mainly exported to?

    our products are mainly exported to over 30 countries such as usa,germany,japan,spain,italy,uk,korea,australia,canada and etc.our clients include many oem customers who specialize in train,automobile,forklift and construction machinery,we already have had cooperation with more than 10 of the world’s top 500 companies as one of their major casting suppliers in china.  

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